Return & Refund policy

1. Return Eligibility

You may request a return within  3days of receiving your order, provided that:

• The item is unused, unworn, and in its original condition.
• The item is returned with its original packaging, tags, and accessories, where applicable.
• The item is not damaged due to misuse, negligence, or improper handling.
• You provide your order number and relevant purchase details.

2. Non-Returnable Items

For hygiene, safety, or other reasons, certain products may not be eligible for return, including:

• Personal care and hygiene products that have been opened or used.
• Perishable or consumable products.
• Items specifically marked as non-returnable on the product page.
• Customized or personalized products.
• Products damaged after delivery due to customer misuse.

3. Damaged or Incorrect Items

If you receive an item that is damaged, defective, incomplete, or different from what you ordered, please contact us within 48 hours of delivery.

Please provide:

• Your order number.
• A description of the issue.
• Clear photos or videos showing the product and packaging.

After reviewing your request, we may offer a replacement, exchange, or refund as appropriate.

4. Return Process

To request a return, contact our customer support with your order number and reason for the return.

If your return is approved, we will provide instructions for sending the item back to us.

Please do not send an item back without contacting us first, as unauthorized returns may not be accepted.

5. Return Shipping

If the return is due to receiving a wrong, defective, or damaged item, emart24.store will cover the applicable return shipping costs.

For returns due to a change of mind, incorrect size/color selection, or other customer-related reasons, the customer may be responsible for return shipping costs.

6. Refunds

Once we receive and inspect the returned item, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method whenever possible.

Depending on your payment provider or bank, it may take several business days for the refund to appear in your account.

Original shipping charges may be non-refundable unless the return is due to an error on our part or the item was defective or damaged.

7. Exchanges

If you would like to exchange an item, please contact us within the applicable return period. Exchanges are subject to product availability.

If the requested replacement is unavailable, we may offer a refund or another suitable solution.

8. Order Cancellation

Cancellation requests should be made as soon as possible after placing an order. Once an order has been processed or shipped, cancellation may no longer be possible and the standard return procedure may apply.

9. Contact Us

For return, exchange, or refund requests, please contact our customer support through the contact details provided on emart24.store.

We reserve the right to refuse returns that do not meet the conditions of this policy.

emart24.store reserves the right to update or modify this Return & Refund Policy when necessary. Any changes will be posted on this page.