Shipping Policy

Last Updated: September 1, 2026

At emart24.store, we are committed to processing and delivering your orders as quickly and reliably as possible. Please review the following information regarding our shipping and delivery process.

1. Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully received.

Orders are not normally processed or shipped on weekends or public holidays. Orders placed during these periods will be processed on the next available business day.

During busy periods, sales, or holidays, processing times may be longer than usual.

2. Shipping Times

Estimated delivery times depend on your location and the shipping method available for your order.

Typical delivery times are:

• Local/domestic orders: 3–7 business days
• International orders: 7–21 business days

These are estimated delivery times and are not guaranteed. Delays may occur due to courier operations, weather, public holidays, customs procedures, or other circumstances beyond our control.

3. Shipping Charges

Shipping charges are calculated based on your delivery location, order size, weight, and available shipping method.

Any applicable shipping charges will be displayed during checkout before you complete your purchase.

From time to time, we may offer free shipping promotions subject to the terms of the applicable promotion.

4. Delivery Information

Customers are responsible for providing a complete and accurate shipping address, including:

• Full name
• House/building number
• Street or area
• City
• Postal/ZIP code
• Phone number, where required

emart24.store is not responsible for delivery problems caused by incorrect, incomplete, or outdated information provided by the customer.

5. Tracking

Where tracking is available, a tracking number may be provided after your order has been shipped.

Tracking information may take some time to become active after the package has been handed to the courier.

You can use the tracking information provided to monitor the progress of your shipment.

6. Delayed or Lost Orders

While we work with shipping providers to deliver orders on time, delays can occasionally occur.

If your order has not arrived within the expected delivery period, please contact us so that we can investigate the shipment.

If a package is confirmed as lost by the shipping carrier, we will work with the carrier to determine the appropriate resolution, which may include a replacement or refund where applicable.

7. Damaged Packages

If your package arrives visibly damaged, please contact us as soon as possible.

We may request photographs or videos of:

• The outer packaging.
• The shipping label.
• The damaged product.
• Any other relevant evidence.

This information may be required to process a claim with the shipping provider.

8. Incorrect or Missing Items

If you receive an incorrect item or an item is missing from your order, please contact us within 48 hours of delivery.

Please provide your order number and clear photos of the items received so we can investigate and provide an appropriate solution.

9. International Shipping

For international orders, additional customs duties, taxes, import fees, or other charges may apply depending on the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the customer.

Customs processing may also cause additional delivery delays that are outside our control.

10. Failed Delivery

If a delivery cannot be completed because the customer provided an incorrect address, was unavailable to receive the package, or failed to collect the package from the courier, additional shipping charges may apply for reshipment.

If the package is returned to us, we will contact the customer regarding the available options.

11. Changes to Shipping Information

If you need to change your shipping address after placing an order, contact us as soon as possible.

We cannot guarantee that address changes can be made after an order has been processed or shipped.

12. Contact Us

If you have any questions regarding your order or our shipping policy, please contact us through the contact information provided on emart24.store.

We appreciate your business and thank you for shopping with emart24.store.